Refund Policy

Our Return and Refund Policy was last updated 16 April 2026

Thank you for shopping at www.evorabags.com

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Evora

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to www.evorabags.com, accessible from https://www.evorabags.com

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 24 hours without giving any reason for doing so.

The deadline for canceling an Order is 24 hours from the date on which you ordered the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email: info@evorabags.com

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Returns and Exchange

All our orders are handmade to our customers demands. Therefore, we regret to inform we do not offer refunds or exchanges on products.

If there are any problems with your purchase please contact us within 3 days of delivery at info@evoragbags.com to notify us. Please include your order number.

If more than 3 days have passed since delivery, we will be unable to offer any returns, refunds or exchange.

We accept no responsibility for non-delivery of orders where the full address, including postal code, is not quoted correctly.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

Shop No 1, Haroon Manzil, Shayda Marg, Dongri, Charnull, next to Eros Sweets, Mumbai: 400009

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: info@evorabags.com